Shipping policy

 

Ombu – Shipping Policy

Processing Time
Orders are processed within 24–48 hours of purchase (excluding weekends and holidays).

Delivery Time
Once shipped, orders typically arrive within 4–6 business days. As Ombu works with multiple suppliers, delivery times may vary slightly by product — any item-specific timing will be noted on the product page.

Shipping Rates
Shipping costs are calculated at checkout based on your location and order details.

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your delivery.

International Shipping
We currently ship to the United States, Canada, United Kingdom, Australia, and New Zealand. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Delays
While we work to meet estimated delivery windows, occasional delays can happen due to customs processing, carrier issues, or high demand. We'll do our best to keep you informed if this happens.

Multiple Items, Multiple Packages
Because we source from different suppliers, items from the same order may arrive in separate packages at slightly different times. This is normal — you'll be notified via tracking for each shipment.

Lost or Missing Packages
If your order hasn't arrived within the estimated delivery window, contact us at support@ombu-store.com and we'll investigate with the carrier and resolve it.