Privacy policy

Ombu – Privacy Policy

Last updated: 07/25/2026

Ombu ("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

  • Personal information you provide: name, email, shipping/billing address, phone number, payment details (processed securely via our payment provider, not stored by us directly).
  • Order information: items purchased, order history.
  • Automatically collected information: IP address, browser type, device information, and cookies used for site functionality and analytics.

How We Use Your Information

  • To process and fulfill your orders
  • To communicate with you about your order (confirmations, shipping updates, support)
  • To improve our website and customer experience
  • To send marketing communications, only if you've opted in (you can unsubscribe anytime)
  • To comply with legal obligations

Sharing Your Information
We do not sell your personal information. We share data only with:

  • Suppliers/fulfillment partners, to ship your order to you
  • Payment processors, to securely process transactions
  • Analytics providers (e.g., Google Analytics), to understand site usage
  • Law enforcement or authorities, if required by law

Data Retention
We retain your information for as long as needed to fulfill orders, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights
Depending on your location (including under GDPR for UK/EU customers, and applicable privacy laws in the US, Canada, Australia, and NZ), you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent to marketing at any time

To exercise these rights, contact us at support@ombu-store.com.

Cookies
We use cookies to operate our site, remember preferences, and analyze traffic. You can control cookies through your browser settings.

Children's Privacy
Our store is not directed at children under 13 (or 16 in applicable regions), and we do not knowingly collect data from children.

Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us
Questions about this policy? Reach us at support@ombu-store.com.