Refund policy
Ombu – Return and Refund Policy
We want you to be happy with your purchase. If you're not satisfied, here's how returns and refunds work.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In original packaging where possible
- Accompanied by proof of purchase (order number or receipt)
Certain items may be excluded from returns, including perishable goods, personalized items, and final sale items (if applicable) — these will be marked as such on the product page.
How to Start a Return
Contact us at support@ombu-store.com or via our contact form with your order number and reason for return. We'll provide return instructions once approved.
Return Shipping
Ombu covers the cost of return shipping.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or card provider.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.
Late or Missing Refunds
If you haven't received a refund after the timeframe above, first check with your bank or card provider, as processing times vary. If you still have concerns, contact us at support@ombu-store.com.